Are you thinking of having a Comprehensive Faxing  solution for your Organisation? If yes the Domino faxing solution is one of the easiest ways to implement a secure and low maintenance fax solution.

This extends the functionality of Lotus Notes Domino in your organisation into another dimension. Integrating Fax facility with Lotus Notes adds a lot of value to the organisation as it is virtually equivalent to providing every employee an individual fax machine.Faxes can be sent and received easily with other features like getting alerts making it even more attractive. Faxes can be sent to multiple recepients in seconds by using the contacts saved in the Address Book of your mail box without difficulty as in manual faxing.

To  setup this system you will require a Domino Fax Software that runs as an application in the Domino Server. A Fax Windows Services system to convert the content into faxablw content and a fax device connected to the domino server to relay the fax. An administrator workstation is required to install and configure the Domino fax server and manage it.

This can be a great resource in organisations where documents have to be frequently faxed using a common fax machine shared by several employees.To know more on the domino fax solution visit this page.

Lotusphere, the annual summit of the worldwide Lotus Community is scheduled to take place in January next year. The mega event where developers, administrators, IT and business professionals looking for collaborative and software solutions get together will be for 5 days from January 21 – 25 2007 in Orlando, Florida.

Registrations have already begun and are still open for reservation. Hectic planning on the programs for the 5 days is on and the conference content also suggests having lots of Practical core Lotus Notes and Domino content, Hands-on sessions and Real-Time Collaboration.

The registration fee for a single user is US $ 2095, which includes fee for all 5 days of activity and JumpStart technical primers or hands-on sessions. This registration fee however, does not include travel and accommodation charges. There is also an offer of special pricing for groups of 20 or more members from an organization. To know more on Lotusphere 2007visit this page in the IBM’s website.

IBM has announced the release of Lotus Notes 7.0.2 Client for the Mac OS X (Tiger) users. The release is expected to happen before the end of this year and comes close on the heels of its Lotus Domino Web Access 7.0.2. The release of both the web access client and the rich client in the same year has brought in great excitement among Mac users who have been eagerly waiting for this.

Jason Dumont, IBM Senior Product Manager says Lotus Notes 7.0.2 has several features including “Lotus Notes-based and S/MIME-based encryption, secure log-off and the ability to change their own passwords, as well as everyday productivity enhancers like spell-checking, unread marks, out-of-office agents, alarms and much more”.

This makes Lotus Notes and Domino a more versatile messaging & collaboration tool capable of residing in multiple platforms like Windows, Linux and Mac. Although IBM has made inroads into the Mac users market earlier with its web access client, the release of Lotus Notes 7.0.2 rich client will help IBM penetrate deeper into the market and increase its overall market share in the Messaging & Collaboration space.

For more information visit this page in the IBM website.

Good news for Apple Macintosh workstation users.

IBM is spreading its arms into another user segment- the Apple Macintosh workstation users. As a first step it has made its collaboration and messaging services accessible from a Macintosh workstation with the help of Lotus Domino Web Access 7.0.2 Software and a web browser. The software now supports the Firefox 1.5 web browser form Mozilla and IBM claims that this software has greater security environment.

Further to this IBM is planning to release the Lotus Notes 7.0.7 by the end of the year 2006 which can run on a Mac OS X 10.4 based workstation. This is expected to have all the important features of Lotus Notes 7.

Click here to know more on that.

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Let us check the Differential and Incremental type of back up today.

Differential Back Up

Differential back up is another kind of back up where only files that have been modified will be backed up. This is quite useful as most of the information backed up is not a repeat of the earlier backups, which help in reducing backup memory usage. However this is not the Ideal method as files that have seen minor changes also will be backed up fully. This is generally performed on File/Print servers but may not be useful in application servers where multiple changes are made to documents everyday.

Incremental Back-Up

Incremental back ups are the most desired among the back up methods. Incremental Backups are performed on servers using automated agents that can identify portions of very large files that have been modified. Only the modified portions of these files are extracted and are backed up. This results in using minimum memory space for the back up process as only very little content may have to be added. Assuming that the back up of an application server has to be taken every day, backing up huge files for small changes in any of the documents can be expensive and unnecessary. It may be useful for you to know that Lotus Notes Domino is one of those kinds that support Incremental back up.

This is the most economical and effective method of backing up servers and is widely used across the globe more than Full and Differential Back Up.

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Server Back-Ups are the key to any organizations Disaster Recovery plan. It helps the organization to function non stop even at times of crisis without losing the information gathered. In this series of posts you can get an idea about Lotus Notes Back-Up capability and how it can help an organization at times of crisis.

Before going onto the details of Lotus Notes backup, let us understand some basics of Back-Up in general so that it will help us when Notes Backup is discussed.

Backups can be classified into different types based on the content being backed up. They are as follows,
1. Full Backup
2. Differential Backup
3. Incremental Backup

Full Backup

Full backup is one type where the entire server content is backed up. This type of backup is not always desired as it takes a huge amount of space. Also it may not be desired because of the fact that it backs up unwanted content like the server Operating System, etc. resulting in the accumulation of unwanted clutter along with the actual content.

Leave management systems is an innovative tool to assist the HR function in tracking the leave records of its employees. It is a very use tool especially when the number of employees in the organization is more. Once an account has been created for each employee in this system, it can be used to provide information on the total number of leaves available for each employee for the year, number of leaves taken by them so far, etc.
From the employees perspective it can help them in applying leaves online without the hassle of writing a letter or sending an e-mail. The leave application can be processed by the appropriate sanctioning authority immediately online without any delay.Another advantage of LMS is that it can help us have a record and trace information about leaves taken a long time back also which may not be easy in a conventional management system.

A good CRM program can improve customer service by facilitating communication in several ways; some of them as listed in wikipedia are as follows.

• Provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week.
• Identify how each individual customer defines quality, and then design a service strategy for each customer based on these individual requirements and expectations.
• Provide a fast mechanism for managing and scheduling follow-up sales calls to assess post-purchase cognitive dissonance, repurchase probabilities, repurchase times, and repurchase frequencies.
• Provide a mechanism to track all points of contact between a customer and the company, and do it in an integrated way so that all sources and types of contact are included, and all users of the system see the same view of the customer (reduces confusion).
• Help to identify potential problems quickly, before they occur.
• Provide a user-friendly mechanism for registering customer complaints (complaints that are not registered with the company cannot be resolved, and are a major source of customer dissatisfaction).
• Provide a fast mechanism for handling problems and complaints (complaints that are resolved quickly can increase customer satisfaction).
• Provide a fast mechanism for correcting service deficiencies (correct the problem before other customers experience the same dissatisfaction).
• Use internet cookies to track customer interests and personalize product offerings accordingly.

Analytical CRM helps us to analyze the gathered data into useful information. Some of the typical information that be derived are the different segments of customers, identifying high value customers, collecting personalized information.

Personalized information can be of great use when you to sell customized products. Availability of the preference of each individual customer can be helpful under these circumstances. Analytical CRM tools will help gather such information from the large amount of data collected in the operational CRM techniques.

Some of the advantages of collecting such information using analytical CRM are

Cross-sell, up-sell more products to the customers thereby increasing revenue.

Providing timely and regular information to customers.

Avoid sending messages,mailers and flyers to those customers who do not want it.