Let us check the Differential and Incremental type of back up today.

Differential Back Up

Differential back up is another kind of back up where only files that have been modified will be backed up. This is quite useful as most of the information backed up is not a repeat of the earlier backups, which help in reducing backup memory usage. However this is not the Ideal method as files that have seen minor changes also will be backed up fully. This is generally performed on File/Print servers but may not be useful in application servers where multiple changes are made to documents everyday.

Incremental Back-Up

Incremental back ups are the most desired among the back up methods. Incremental Backups are performed on servers using automated agents that can identify portions of very large files that have been modified. Only the modified portions of these files are extracted and are backed up. This results in using minimum memory space for the back up process as only very little content may have to be added. Assuming that the back up of an application server has to be taken every day, backing up huge files for small changes in any of the documents can be expensive and unnecessary. It may be useful for you to know that Lotus Notes Domino is one of those kinds that support Incremental back up.

This is the most economical and effective method of backing up servers and is widely used across the globe more than Full and Differential Back Up.

www.maargasystems.com bloginfo@maargasytsems.com

What kind of applications in a BPO can be developed using Lotus Notes?

Applications such as Database management system where huge databases of information have to be handled can be developed using Lotus Notes. Knowledge management systems used by the employees can be developed using Lotus Notes. These knowledge bases can be programmed to be interactive and can be extremely helpful for them while handling customers. A CRM application can also be used as it will be helpful in collecting information from customers directly which can be shared with other functions like Sales, Marketing etc which can be useful for them. These are some of the broad categories listed here: there can be several specific applications that can be developed using Lotus Notes.

What are the other features that make Lotus Notes ideal for a BPO?

Having a real time contact among each other is very important in a BPO or a Contact centre. An officer who is interacting with a customer when requiring information should have the ability to get it immediately as he cannot afford to make the customer wait for a long time. This can be achieved if all the employees are able to contact each other instantly. There are many options available for this if a Lotus Domino combination is employed. The instant messaging facility in a Lotus notes can help establishing immediate contact with another user. Another option is the use of Lotus Sametime which can also provide the instant contact support.

Lotus Notes is a widely used application in BPOs across the world. It can be used for various purposes in an environment like a BPO where information sharing is very critical and contributes to the quick processing.

Lotus Notes applications are used by most of the BPOs primarily because it can be programmed to the specific requirements of the organization. In a BPO information gathering is very critical as it is only with this information further processing is to be done. Collecting appropriate information should be made very easy for the end users. Multiple users accessing this data can be controlled easily using lotus Notes. This makes it a powerful solution for the BPO industry.

It can also be used as a mailing solution which can improve the communication among the employees.

Before The Call | Solution

If you have a sales team that is cold calling on customers and if you use Salesforce.com, Before The Call has an interesting solution that lets you find out complete details about the lead through multiple sources, before your sales person makes that call.

“Know the Prospect:
Draw from the best-known market intelligence partners to enrich your leads without leaving Salesforce.com. The Validator service search tens of millions of records to ensure you have the most accurate contact and company information available. This information is important to any sales process and Before the Call is able to use this information to access other sources that will provide you a full picture of the prospect. No longer will you have to exit CRM to search for this information, it is all in-process, in-context and retained within your CRM application. “

Interested in doing this from within your Lotus Notes based CRM? While no readymade solution exists, it is possible to build links with webservices. It is also possible to get data from the different lead sourcing companies like infoUSA and merge it with your Lotus Notes CRM data. At Maarga, we offer complete lifecycle solutions for software development on Lotus Notes/Domino technologies. We can also club it with BPO/KPO services like internet based market research to get you the leads you need into your CRM.