What are the other features that make Lotus Notes ideal for a BPO?

Having a real time contact among each other is very important in a BPO or a Contact centre. An officer who is interacting with a customer when requiring information should have the ability to get it immediately as he cannot afford to make the customer wait for a long time. This can be achieved if all the employees are able to contact each other instantly. There are many options available for this if a Lotus Domino combination is employed. The instant messaging facility in a Lotus notes can help establishing immediate contact with another user. Another option is the use of Lotus Sametime which can also provide the instant contact support.