What kind of applications in a BPO can be developed using Lotus Notes?

Applications such as Database management system where huge databases of information have to be handled can be developed using Lotus Notes. Knowledge management systems used by the employees can be developed using Lotus Notes. These knowledge bases can be programmed to be interactive and can be extremely helpful for them while handling customers. A CRM application can also be used as it will be helpful in collecting information from customers directly which can be shared with other functions like Sales, Marketing etc which can be useful for them. These are some of the broad categories listed here: there can be several specific applications that can be developed using Lotus Notes.